Tomorrow's cobblers

Since this is my (professional) bible, I guess I should post about it.

It's been on the wall in 2 different libraries where I have worked, and has infused my work for the past 6 years.

I say these things all the time:

• "Most of your most passionate users will never meet you face to face. Most of your most alienated users will never meet you face to face."


• "You are not a format. You are a service."


• "If we continue fetishizing the format and ignoring the user, we will be tomorrow’s cobblers."

Case in point (Co-authored).